Bobby’s Choice
Shipping & Returns
Everything you need to know about getting Bobby’s Choice to your door — and what happens if something isn’t right.
Where we ship
| Region | Ships from | Estimated delivery |
|---|---|---|
| Canada | Canada | 3–7 business days |
| United States | Canada | 5–10 business days |
| Malaysia | Malaysia (shampoos) / Canada (probiotics) | 3–5 days local / 10–18 days international |
| Singapore | Malaysia / Canada | 7–10 days local / 10–18 days international |
Delivery times are estimates and can vary with customs processing, holidays, or carrier delays.
Shipping rates
Free shipping on The Full Routine
Our complete 3-jar routine always ships free. Single jars ship at a flat rate: 7.99 CAD across Canada and 9.99 USD in the United States. Clay shampoos within Malaysia ship at a flat 10 MYR; Singapore shipping starts at 8 SGD.
A note on our founding batch
Our probiotics are made fresh, in small batches, to order. Founding-batch orders are pre-orders that ship in October 2026 — with an all-or-nothing promise and full-refund protection. The details live in our Pre-Order Terms.
Order processing
- In-stock orders are processed within 1–2 business days of payment confirmation.
- You’ll receive a tracking email the moment your order ships.
- Orders placed on weekends or holidays are processed the next business day.
Customs & import duties
- International orders may attract import duties or taxes depending on your country’s regulations; these are the buyer’s responsibility.
- We declare accurate product descriptions on all customs documentation.
Returns & refunds
The 60-Day Promise — our money-back guarantee
Probiotics work gradually — most dogs need a few weeks of daily use before you’ll notice a difference, so give it a fair trial (around 40 days). If you still don’t see a difference by day 60 after delivery, email us and we’ll refund you, even if the jar is empty. No forms, no hoops, and nothing to ship back.
- Applies to your first order of any Bobby’s Choice probiotic.
- Email hello@bobbyschoice.com within 60 days of delivery, with your order number.
- We refund to your original payment method. One refund per household.
This is a satisfaction guarantee, and it does not affect your statutory rights.
Standard returns
Something wrong with your order, or it doesn’t suit your dog? Let us know within 30 days of delivery.
- Products should be in their original packaging; opened jars are eligible if less than a quarter has been used.
- Return shipping is paid by the buyer, unless the product arrived damaged or defective.
- Pre-orders can be cancelled for a full refund any time before your batch is manufactured — see the Pre-Order Terms.
How to start a return
- Email hello@bobbyschoice.com with your order number.
- We’ll reply within 1–2 business days with instructions.
- Refunds are processed within 5–7 days of receiving and inspecting the return.
Damaged or defective?
Email us photos right away and we’ll arrange a replacement or full refund at no cost to you.
Questions?
Email hello@bobbyschoice.com — we reply within 1–2 business days.