Have a question regarding our products, shipping or payment? Check here!

Shipment and Orders

Currently, we only ship our products to Malaysia and Singapore. Do contact us if you would like a bulk shipment to a country that is not listed here.

We offer free shipping cost for Malaysia customers with orders above RM100! Under RM100, we charge a flat rate of RM10. As for our Singaporean customers, shipping cost starts at $8.

You can expect to receive your order within 5 working days in Malaysia and about 10 working days in Singapore.

For domestic orders in Malaysia, we use Pgeon, J&T, and DHL. As for orders in Singapore, we use Janio.

If you notice that you have made a mistake in your shipping address, you can contact us at info.bobbyschoice@gmail.com with your order number and we will be in touch!

You can change or cancel your order if you managed to do it before we process the order! Once your order is processed, please email us at info.bobbyschoice@gmail.com to check whether cancellation is still possible.

Excited to try our products on your dogs? Not to worry! Once your order is shipped, we will send you an email with your tracking code that you can use to receive live updates on where your product is at any given time.

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Warranty, Return and Product

clay shampoo for dog

Although most of our products are created to be long-lasting and durable, we understand that occasional wear and tear does happen! Our limited warranty lasts for 6 months and covers manufacturing errors that may occur.

All goods sold by Bobby’s Choice are considered final. However, we do accept returns within 30 days of purchase if the product has a problem or if it does not suit your pets!

Please reach out to our team at info.bobbyschoice@gmail.com to receive the details of the return/refund.

The individual pages for our products have lots of useful information about the product. This includes photos, features, and instructions on how to use them!

If you still have questions about the product, feel free to send us a message at info.bobbyschoice@gmail.com!

As of now, Bobby’s Choice products are available only in South East Asia and we are listed on several platforms in addition to our website. You can buy our products from our website or any of the listed platforms below!

Shopee: https://shopee.com.my/bobbys.choice